FCA Handbook Website and Associated Services Replacement
The procurement contact named on the official notice.
The current Handbook website is maintained by a third-party Contractor who provides the following services: • Monthly updating and consolidation of the Handbook online content plus Print-on-Demand services • Management of subscription services for the Handbook • Ad hoc updating and corrections to content on www.handbook.fca.org.uk as required. • Management of periodic improvements to support the usability of the Handbook website based on user feedback • Providing MI to the FCA for effective monitoring of service delivery and functions The Contractor currently uses database and content management solutions including XML editing and a pagination engine – all of which are contracted to third parties.
The Hosting solution is provided by a third-party infrastructure provider.
The current Service Support Desk is provided by an alternative third-party.
Using an application that allows the FCA to report and track issues and incidents identified by users.
What the supplier must deliver
Management of periodic improvements to support
Management of periodic improvements to support the usability of the Handbook website based on user feedback.
The current Service Support Desk is provided
The current Service Support Desk is provided by an alternative third-party.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02f632
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 028355-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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