Provision of a Contact Centre as a Service
The procurement contact named on the official notice.
Guinness is looking to replace its current Customer Contact Centre capabilities and contract with a partner to provide a Managed Service.
As a precursor to commencing a procurement process we are issuing this Prior Information Notice (PIN) as a soft market testing exercise to enable Guinness to gain a better understanding of the providers in the market and their technical capabilities.
We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief.
It is not mandatory to respond and equally, information submitted will not be evaluated or count towards the future tender process.
Responses to the market engagement exercise should be submitted via the address stated in I.3 of this notice by 4pm on Tuesday 22nd February.
What the supplier must deliver
Guinness is looking to replace its current
Guinness is looking to replace its current Customer Contact Centre capabilities and contract with a partner to provide a Managed Service.
We are looking for organisations to provide
We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief.
Responses to the market engagement exercise should
Responses to the market engagement exercise should be submitted via the address stated.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at The Guinness Partnership Ltd, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-030f29
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 002192-2022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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