RFP QuestBeta
Awarded · ResultStage · award

FIRST MTR SOUTH WESTERN TRAINS LIMITED

Provision of Station response officers for various SWR stations

Business ServicesCPV 79710000
ValueValue not published
Awarded
Published31 May 2023
RegionNationwide
Outcome — awarded
STM Group (UK) Limited

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Ibolya Kormos-spring
ibolya.kormos-spring@swrailway.com
+44 7971564977

The procurement contact named on the official notice.

The brief

Anti-social disorder related incidents on the SWR network have been rising in the last year and form a large majority of the external delay minutes attributed to SWR in the delay validation process.

The Intention is to place a (agency/contractor) Task Force personnel at several key locations, at times when historical evidence shows the most disorder incidents have taken place.

These personnel will be tasked with assisting SWR colleagues in deescalating anti-social behaviour on trains and stations in order to reduce delays or potential delays to SWR train services.

Agency staff will be required to hold a SIA badge license and may rarely from time to time be required to physically remove customers only if necessary.

Day of Operation - Thursday - Sunday Hours of Operation - 1700hrs to 0100hrs Home Stations 1.

Waterloo 2.

Clapham Junction 3.

Woking 4.

Surbiton 5.

Guildford Page 4 to 8 6.

Basingstoke May be required to move to an alternative location

Key requirements

What the supplier must deliver

01

Agency staff will be required to hold

Agency staff will be required to hold a SIA badge license and.

02

May rarely from time to time

may rarely from time to time be required to physically remove customers only if necessary.

03

May be required to move to

May be required to move to an alternative location.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-034fa4
Stage
award · Awarded
Source
Find a Tender
Buyer ref
015478-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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