RFP QuestBeta
ClosedStage · tender

London Legacy Development Corporation

QEOP & E20 Stadium Customer Helpline Services

Business ServicesCPV 79342300
Value£350k
Deadline11 Apr 2023
Published24 Feb 2023
RegionNationwide
Timeline
Published 24 Feb 2023ClosedCloses 11 Apr 2023
Who to contact
Robert Hughes Senior Procurement Manager
roberthughes@londonlegacy.co.uk
+44 7834464416

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

Contract value in context
£350ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.

LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.

The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.

Key requirements

What the supplier must deliver

01

LS185 have proposed that the new helpline

LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.

02

The objective is to procure a best-in-class

The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-03abeb
Stage
tender · Open
Source
Find a Tender
Buyer ref
005598-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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