West Lancashire Borough Council
Customer Relationship Management System for the Leisure Sector
The procurement contact named on the official notice.
The submission route named on the official notice.
West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department.
WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk.
Any queries should be sent to the same email at the earliest opportunity.
The current facilities are as follows: 1.
Nye Bevan Pool, Skelmersdale 2.
Park Pool, Ormskirk 3.
Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor.
The Council intends to operate and manage the facilities in-house from 1st October 2023.
The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.
The Council is also working on a leisure transformation programme and intends build two new leisure facilities in Skelmersdale and Ormksirk.
These new facilities will replace the existing facilities in Skelmersdale and Ormskirk.
As part of the transformation programme the Council will also refurbish Burscough Racquet & Fitness Centre.
With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed.
The proposed term of the contract is three years with the option of 2 x 2 year extension although this may change.
Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution.
The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements.
The minimum overall requirements of the solution should include the following systems: • e-POS • Class bookings • Court bookings • Block bookings • Courses & swimming lessons • Multisite membership management & administration • Customer online joining, booking & payment portal • Digital customer communication • Access control • Direct debit management • Full suite of reporting modules
What the supplier must deliver
WLBC respectfully request bidders to provide
WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk.
Any queries should be sent to
Any queries should be sent to the same email at the earliest opportunity.
With this in mind the CRM system
With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed.
Interested organisations should be suitably qualified
Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution.
The platform should be a vendor or
The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at West Lancashire Borough Council, and generate a go-to-market strategy from their news, accounts and people.
The full intelligence dossier
Our agent reads West Lancashire Borough Council’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- ocds-h6vhtk-03dca0
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 018157-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
West Lancashire Borough Council’s tender network
Assembling the network…