AHG_000586 - Contact Centre Technology (CS69)
The submission route named on the official notice.
This sits below the typical range for Postal & Telecommunications contracts — a smaller, more accessible award. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy.
Alongside the traditional features of contact centre technology we?re also looking for products that offer other wider capabilities such as: ?
Connecting different channels like messaging, video, and social media ?
Delivering self-service solutions through chatbots and virtual agents ?
Analysing conversations to provide useful insights
What the supplier must deliver
We need an organisation to implement, manage
We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy.
Analysing conversations to provide useful insights
Analysing conversations to provide useful insights.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-03ede0
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 023067-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
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Anchor Hanover Group’s tender network
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