Business Services Organisation I T S
vFire Maintenance and Support
The procurement contact named on the official notice.
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product.
Any said adaptions have been successfully implemented and supported by Alemba for their lifetime.
Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.
It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
What the supplier must deliver
Continuing to have support for the product
Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.
It will also mean that the provision
It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-03eeb6
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 026072-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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