NHS 24 Contact Centre Customer Relationship Management System
The procurement contact named on the official notice.
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland.
This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution.
These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
What the supplier must deliver
The NHS 24 Digital Transformation Programme requires
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland.
This award is to appoint a service
This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
Reveal who to approach at NHS 24, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-03fb63
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 036965-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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NHS 24’s tender network
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