Complaints, Enquiries, FOI Case Management Solution - Request for Information
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience.
A solution is required to manage: • FOI and Environmental Information Regulations (EIR) requests • Subject Access Requests (SAR) • Data breach Incidents • Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries • Corporate Compliments and Comments • Statutory and Non-statutory Complaints • MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas.
ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas.
Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR).
Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November.
Schedule to be confirmed.
Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
What the supplier must deliver
A solution is required to manage
A solution is required to manage:.
Any solution needs to support overall Local
Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR).
Interested suppliers are invited to attend
Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November.
Suppliers are invited to provide their response
Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Essex County Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-040cb0
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 030610-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
Essex County Council’s tender network
Assembling the network…