The Royal Borough of Kensington & Chelsea
eTendering Portal
The procurement contact named on the official notice.
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service.
The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments.
The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved.
Non-urgent enquiries will be signposted to and raised with the relevant service.
The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays.
What the supplier must deliver
The Council has a statutory obligation
The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments.
The Contractor will deliver effective support
The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-040fd1
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 031845-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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