RFP QuestBeta
ClosedStage · tender

Southern Water Services Ltd.

Customer Data Enhancement

Business ServicesCPV 72314000
ValueValue not published
Deadline23 Apr 2024
Published26 Mar 2024
RegionNationwide
Timeline
Published 26 Mar 2024ClosedCloses 23 Apr 2024
Who to contact
Tom Daniels
tom.daniels@southernwater.co.uk
+44 1903264444

The procurement contact named on the official notice.

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The brief

Southern Water will shortly be going to market for Customer Data Enhancement services.

This will likely be a 4 year contract with an option to extend for a further 4 years.

Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.

The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water’s (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW’s operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service.

They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.

Key requirements

What the supplier must deliver

01

The services the Service Provider will

The services the Service Provider will be asked to provide are as listed below:.

02

Service provider shall provide an account manager

Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service.

03

They will be in regular engagement

They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-044ceb
Stage
tender · Open
Source
Find a Tender
Buyer ref
009801-2024
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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