Supply and Maintenance of a Customer Relationship Management System
The procurement contact named on the official notice.
Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account.
The CRM system is a corporate system used across all Council Services located across North Ayrshire.
What the supplier must deliver
Customer Relationship Management (CRM) system used
Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-045868
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 014878-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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