Heating, Servicing, Maintenance and Repairs

The procurement contact named on the official notice.

The overarching requirement of a new contractor is to provide expertise in the management of CHP heating systems.

This will include a range of activities including visiting to diagnose causes however arisen and provide recommendations and solutions to ensure customers are not left without full services.

Also taking ownership to liaise with manufacturers and suppliers to resolve warranty defects without the need for CHP to be involved.

It is a key requirement that the contractor is acting with the eyes of CHP in all casework to prioritise the customer solution and undertake remedial action wherever possible.

The services required by the contract, include but are not restricted to: - Domestic Gas and Non-Gas Appliance Servicing - Commercial Plant Room Servicing - Domestic Heating Repairs - Commercial Heating Repairs - Renewable System Servicing and Repairs - Pump Servicing and Maintenance - Servicing And Maintenance of Solar Panel installations and equipment