South Norfolk Council: Customer Relation Management Software Package
This is a contract result notice, not an open opportunity. Details from the official award data.
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform.
Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times.
An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
What the supplier must deliver
Both councils’ delivery plans outline a strategic
Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times.
East Suffolk Council's Procurement Team is providing
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0470d3
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 060821-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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