Digital Customer Experience -Tender ref EAST0756
The procurement contact named on the official notice.
The submission route named on the official notice.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Eastlight is interested in implementing an end-to-end digital customer journey solution.
The aim is to streamline and enhance our customer interactions through seamless digital.
Some of the reasons our customers may reach out to us are as follows: • Finding a home (applications and lettings). • Repairs reporting, diagnostics and appointments including compliance visits such as gas. • Estates management, including proactive communications at block or scheme level. • Contact and case management e.g. complaints, ASB, Damp & Mould. • Tenancy management e.g. tenancy breaches, tenancy reviews and succession. • Payments, including rents, service charges and arrears management.
2.
Project Objectives • Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. • Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. • Enhance operational efficiency by automating processes and reducing manual intervention. • Enable better data collection and analysis for improved decision-making and customer insights. • Ensure compliance with industry standards and data protection regulations.
What the supplier must deliver
Implement a comprehensive digital customer journey
Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.
Ensure compliance with industry standards and data
Ensure compliance with industry standards and data protection regulations.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-047e42
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 022138-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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