RFP QuestBeta
ClosedStage · tender

Platform Housing Limited

Secondary Contact Centre

Business ServicesCPV 79512000
Value£550k
Deadline25 Oct 2024
Published26 Sept 2024
RegionNationwide
Timeline
Published 26 Sept 2024ClosedCloses 25 Oct 2024
Who to contact
Stephanie Gill
stephanie.gill@platformhg.com

The procurement contact named on the official notice.

Contract value in context
£550ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service.

This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

Key requirements

What the supplier must deliver

01

This service will need to provide phone

This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

02

The purpose of this tender is

The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-04a300
Stage
tender · Open
Source
Find a Tender
Buyer ref
030711-2024
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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