RFP QuestBeta
OpenStage · planning

WALES & WEST UTILITIES LIMITED

Customer Contact Centre Software

IT ServicesCPV 72260000
Value£800k
Deadline
Published16 Oct 2024
RegionNationwide
Who to contact
Peter Andrew Tune
peter.tune@wwutilities.co.uk
+44 7967844390

The procurement contact named on the official notice.

Contract value in context
£800ktotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software.

It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the challenges ahead.

As this requirement is mandated to WWU by OfGEM, it is vital that the supplier who are awarded the contract have similar philosophies to us and understand the importance continual improvement to our ongoing business.

Key requirements

What the supplier must deliver

01

It is vitally important that WWU selects

It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the challenges ahead.

Derived from the notice text — always confirm against the original documents.

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Deep dive · beta

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Source & provenance
OCID
ocds-h6vhtk-04acde
Stage
planning · Planning
Source
Find a Tender
Buyer ref
033388-2024
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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