24/015 Customer Contact Solution
The procurement contact named on the official notice.
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact.
We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count.
The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights.
We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
What the supplier must deliver
The solution should allow the Council
The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-04c901
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 040721-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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