Mystery Shop

Value£195k

Deadline—

Published7 Jul 2025

RegionNationwide

Who to contact

Chloe Allen

chloe.allen@tfw.wales

The procurement contact named on the official notice.

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The brief

Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network.

The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.

Buyer intelligence

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Source & provenance

OCID: ocds-h6vhtk-051137
Stage: award · Awarded
Source: Find a Tender
Buyer ref: 038025-2025

View the original notice on Find a Tender

Market context

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