Backup as a Service remedial and support
The procurement contact named on the official notice.
Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform.
This is a contract extension.
These services include: - Ensuring all NGN data within scope is continuously backed up. - Providing NGN with 24/7 incident management support with agreed Service Level Agreements (SLAs) in place - Supporting NGN's IT disaster recovery and business continuity processes. - Continuous maintenance of the enterprise backup systems, including any required system updates or application version upgrades. - Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews. - Supporting NGN with audit compliance.
A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.
What the supplier must deliver
Providing NGN with 24/7 incident management support
Providing NGN with 24/7 incident management support with agreed Service Level Agreements (SLAs) in place.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
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- OCID
- ocds-h6vhtk-051330
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 021295-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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