Driver and Vehicle Standards Agency
DVSA contact centre additional capacity - Call Surges
The procurement contact named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
This is for the provision of call centre resource as a business contingency.
This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic.
DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
What the supplier must deliver
This will provide support with unforeseen call
This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic.
DVSA therefore requires the ability to scale
DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-05159b
- Stage
- planning · planned
- Source
- Find a Tender
- Buyer ref
- 057358-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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