Contact Telephony Services
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025.
They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
What the supplier must deliver
System integrations including CRM integration
System integrations including CRM integration.
Complete set of telecommunication, integration and support
Complete set of telecommunication, integration and support services.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-052100
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 025833-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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