NIBE & Heat Pump Service and Maintenance Contract

The procurement contact named on the official notice.

The Contractor must provide: • Planned Preventative Maintenance (PPM): Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices. • Reactive Maintenance: Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs. • Parts and Materials Management: Supply and fit genuine or approved replacement parts with warranty. • Asset Management and Reporting: Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading. • Resident Engagement: High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.