The procurement contact named on the official notice.

Tenders must be submitted electronically via the Open system: www.open.org. The reference is Project # OPEN2025916 Electronic Homecare Monitoring and Scheduling System

The submission route named on the official notice.

Gateshead Council is looking to modernise its current electronic monitoring solution for the Domiciliary Care & PRIME (People Regaining Independence by Means of Enablement) Service.

Gateshead Council is committed to providing high quality social care and support services for people to enable them to remain at home as independently as possible.

We are seeking to procure a fully managed secure Cloud-based electronic care monitoring solution which will include a fully integrated core solution and a care worker mobile application (mobile app) that will • Optimise the deployment of contracted workers • Reduce the time spent by Service Support Workers on visit allocation by at least 55% • The solution should eliminate duplication of tasks and processes by offering an all-in-one solution that integrates care planning and recording, medication management, and care visit scheduling. • It must streamline workflows by reducing the need for manual duplication, especially where current solutions lack full integration and fail to automatically transfer essential information. • When data is input into the solution it must be pulled through to auto populate linked records/areas within the solution to stop the re-entering of the same data and streamline the process. • Maximises workforce capacity • Will provide robust reporting capabilities on service user progress, team performance, and individual worker outcomes • Have the provision to keep all digital records stored within it securely. • Will support the Council with quality assurance, provide evidence and reporting measures to identify outcomes and progress, enabling prompt action for any issues identified.