RFP QuestBeta
OpenStage · planning

King's College Hospital NHS Foundation Trust

R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions

IT ServicesCPV 72000000
Value£3.8m
Deadline
Published20 Jun 2025
RegionNationwide
Who to contact
kch-tr.corporateprocurement@nhs.net

The procurement contact named on the official notice.

Contract value in context
£3.8mtotal contract value
median £120k
this tender£0£4.1m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier.

This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog.

The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.

Key requirements

What the supplier must deliver

01

To ensure that the proper tools are

To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier.

02

The contract is expected to facilitate

The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-052b2c
Stage
planning · Planning
Source
Find a Tender
Buyer ref
034046-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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