RFP QuestBeta
ClosedStage · tender

Caerphilly County Borough Council

The Provision of a Leisure Management System

IT ServicesCPV 72000000
Value£1.0m
Deadline27 Oct 2025
Published26 Sept 2025
RegionNationwide
Timeline
Published 26 Sept 2025ClosedCloses 27 Oct 2025
Who to contact
Jessica Thomas
thomaj11@caerphilly.gov.uk
01443863382

The procurement contact named on the official notice.

Contract value in context
£1.0mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough.

The system will be used by customers, staff, and administrators, and must support full self-service capabilities.

It must comply with relevant Welsh and UK public sector standards and be suitable for integration into a local authority digital ecosystem.

The Council aims to increase usage and income at its leisure centres by enhancing customer experience through improved communications, digital self-service and targeted marketing, while supporting corporate and national objectives around health, wellbeing and social inclusion.

The approach focuses on building customer loyalty and delivering best value via stable, data-informed service improvements.

The Council’s Sport & Leisure Services consist of 9x leisure centres, 1x Athletics Hub, 1x Centre for Sporting Excellence and 4x School Sport Facilities.

Park Services consists of 116x grass pitches, which play host to several thousand rugby, football and cricket matches each year as well as sport and public events.

Further information can be found in the Procurement Document in the Proactis eTendering system.

Key requirements

What the supplier must deliver

01

The Council has a requirement to procure

The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough.

02

The system will be used by customers

The system will be used by customers, staff, and administrators, and must support full self-service capabilities.

03

It must comply with relevant Welsh

It must comply with relevant Welsh and UK public sector standards and be suitable for integration into a local authority digital ecosystem.

Derived from the notice text — always confirm against the original documents.

What this bid requires

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Buyer intelligence

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Reveal who to approach at Caerphilly County Borough Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-055f4c
Stage
tender · Open
Source
Find a Tender
Buyer ref
060007-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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