Southern Water Services Limited
Collection & Recovery Services
The procurement contact named on the official notice.
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model.
This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs.
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
What the supplier must deliver
The procurement will be conducted in full
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver:.
Suppliers will be expected to demonstrate capability
Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-058c38
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 054124-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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