Public Engagement and Satisfaction Surveys for West Yorkshire Police

The procurement contact named on the official notice.

All Tendering activity for this procurement will be conducted through the Bluelight Electronic Tendering Portal at: https://sell2.in-tend.co.uk/blpd/home A Supplier Guide explaining how to use the tendering portal is available at: https://bluelightcommercial.police.uk/media/2284/sell2bluelight-in-tend-full-supplier-guide.pdf

The submission route named on the official notice.

West Yorkshire Police (WYP) require a Force victims' satisfaction programme, as well as ad-hoc public engagement.

Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon.

These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.

On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys.

A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.

All Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home