The Police and Crime Commissioner for Nottinghamshire
IT Service Management Tool
The procurement contact named on the official notice.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026.
The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments.
It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems.
The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals.
Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks.
The system should also be scalable to other departments within the Force.
This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
What the supplier must deliver
Nottinghamshire Police is undertaking a procurement project
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026.
It must support 108 agents and 5000
It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems.
The tool should offer secure, UK-based hosting
The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals.
Preferred features include AI-driven ticket categorisation, chatbot
Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks.
The system should also be scalable
The system should also be scalable to other departments within the Force.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-05d3bd
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 068357-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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