SPS-02244 Microsoft Service Support
The procurement contact named on the official notice.
The SPS require the provision of support for its MS based portfolio.
This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
What the supplier must deliver
The SPS require the provision of support
The SPS require the provision of support for its MS based portfolio.
This shall include but is not limited
This shall include but is not limited to the following:.
Organisation wide 24/7 problem resolution support
Organisation wide 24/7 problem resolution support.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Scottish Prison Service, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-05d9b7
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 070769-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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