IT Help Desk Outsourcing
The procurement contact named on the official notice.
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR).
Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal.
Optional onboarding, reporting, and extended hours support are available.
What the supplier must deliver
Provision of remote 1st to 3rd line
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR).
Optional onboarding, reporting, and extended hours support
Optional onboarding, reporting, and extended hours support are available.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Office of Rail and Road, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-05de9f
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 072768-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Office of Rail and Road’s tender network
Assembling the network…