ANIMAL AND PLANT HEALTH AGENCY
Software Communications Tool Request for Information
APHA is seeking software solutions to enhance staff communication and soft skills.
Our diverse workforce—including inspectors, scientists, and customer service teams—regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital.
We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions.
This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service.
Please see attached the Request for Information.
If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative.
What the supplier must deliver
This investment will help us build confidence
This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-05f00b
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 080292-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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