BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Westminster City Council has awarded the contract to deliver a Customer Diagnostic.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences.
This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
What the supplier must deliver
Westminster City Council has awarded the contract
Westminster City Council has awarded the contract to deliver a Customer Diagnostic.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-05f0f4
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 012169-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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