RFP QuestBeta
ClosedStage · tender

Jigsaw Homes Group

JHG - The Provision of Customer Satisfaction Surveys

Business ServicesCPV 79342311
Value£96k
Deadline14 Feb 2026
Published16 Jan 2026
RegionNationwide
Timeline
Published 16 Jan 2026ClosedCloses 14 Feb 2026
Who to contact
Jason Pears
Jason.Pears@jigsawhomes.org.uk
07718783904

The procurement contact named on the official notice.

Contract value in context
£96ktotal contract value
median £66k
this tender£0£1.6m

This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas.

We invite tenders for the options set out below.

The options are supported by relevant appendices to understand the requirements for each option.

In any submission, you should clearly indicate which option your tender submission is for.

OPTION A Transactional customer satisfaction surveys.

OPTION B The Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey).

OPTION C Transactional customer satisfaction surveys and the Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (perception survey).

1.2 Scope of Work/Procurement Objectives Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function.

We want to work collaboratively to ensure: - Customers can provide feedback quickly and easily in their preferred communication method. - The Group is able to: - obtain a sufficient sample to support validation. - utilise data to support organisational priorities and key performance indicators. - utilise data insights from customer satisfaction feedback including linking to demographics data.

Key requirements

What the supplier must deliver

01

In any submission, you should clearly indicate

In any submission, you should clearly indicate which option your tender submission is for.

02

Jigsaw aims to appoint a supplier

Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function.

03

We want to work collaboratively to ensure

We want to work collaboratively to ensure:.

04

Customers can provide feedback quickly and easily

Customers can provide feedback quickly and easily in their preferred communication method.

05

Obtain a sufficient sample to support validation

obtain a sufficient sample to support validation.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-060811
Stage
tender · Open
Source
Find a Tender
Buyer ref
004080-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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