LDC & EBC - Tenant Satisfaction Measures
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way.
This is called the Tenant Satisfaction Measures (TSM).
Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard.
TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards.
The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management informati…
What the supplier must deliver
Lewes District and Eastbourne Borough Councils wish
Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way.
TSMs are intended to be a tool
TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards.
The first national results were published in
The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-0652f0
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 013015-2026
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