Cardiff and Vale University Health Board
SCIEX MULTI INSTRUMENT MAINTENANCE & SUPPORT CONTRACT
The procurement contact named on the official notice.
The contract covers the ongoing maintenance, servicing, and software support required for two Sciex analytical instrument systems used within the clinical laboratory service.
These systems include the QTRAP 6500+ and the Triple Quad 5500, along with their associated LC components such as Exion pumps, racks, and Peak gas generators.
These instruments are essential for delivering time critical clinical assays, and the service relies on continuous operational reliability to ensure timely and accurate results.
Sciex, as the original equipment manufacturer, is the only provider able to deliver the specialist level of technical support required for these systems.
Their service model provides access to certified parts, trained engineers, remote diagnostics, software troubleshooting, and clinical applications support.
This ensures rapid issue resolution, minimal downtime, and consistent performance, all of which are vital for maintaining uninterrupted clinical workflows.
A lapse in maintenance or support would present a significant risk to service continuity and could negatively impact turnaround times for patient testing.
What the supplier must deliver
The contract covers the ongoing maintenance, servicing
The contract covers the ongoing maintenance, servicing, and software support required for two Sciex analytical instrument systems used within the clinical laboratory service.
These instruments are essential for delivering time
These instruments are essential for delivering time critical clinical assays, and the service relies on continuous operational reliability to ensure timely and accurate results.
Sciex, as the original equipment manufacturer, is
Sciex, as the original equipment manufacturer, is the only provider able to deliver the specialist level of technical support required for these systems.
Their service model provides access to certified
Their service model provides access to certified parts, trained engineers, remote diagnostics, software troubleshooting, and clinical applications support.
A lapse in maintenance or support would
A lapse in maintenance or support would present a significant risk to service continuity and could negatively impact turnaround times for patient testing.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0657a7
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 015031-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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