North Hertfordshire District Council
Replacement of Alarm Receiving Centre Platform supporting Herts Careline Service
North Hertfordshire District Council (NHDC) is undertaking Preliminary Market Engagement to inform a future procurement for the replacement of its existing Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations.
The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
The purpose of this Preliminary Market Engagement is to obtain market insight and supplier feedback to support the development of a proportionate, transparent and competition-friendly procurement strategy in accordance with the Procur…
What the supplier must deliver
The current platform is approaching technical
The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
The purpose of this Preliminary Market Engagement
The purpose of this Preliminary Market Engagement is to obtain market insight and supplier feedback to support the development of a proportionate, transparent and competition-friendly procurement strategy in accordance with the Procurement Act 2023.
Availability of ARC platforms capable of supporting
Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols.
Migration approaches from a live operational ARC
Migration approaches from a live operational ARC environment with minimal service disruption.
Integration capability with telephony, CRM, field service
Integration capability with telephony, CRM, field service and related operational systems.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-065ed5
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 018143-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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