002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System
The procurement contact named on the official notice.
This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System.
System go live is expected to commence 1st April 2027.
Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham.
The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention.
The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service.
The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate.
Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.
What the supplier must deliver
System go live is expected to commence
System go live is expected to commence 1st April 2027.
Durham County Council deliver an in-house Welfare
Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham.
The service is accessed via professional in-house
The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention.
The service offers, welfare benefits advice, support
The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Durham County Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-067937
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 029693-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
Assembling the market network…
Durham County Council’s tender network
Assembling the network…