RFP QuestBeta
ClosedStage · tender

Staffordshire County Council

IA3617 Communicator Guide

HealthcareCPV 85000000
Value£2.8m
Deadline22 May 2026
Published22 Apr 2026
RegionNationwide
Timeline
Published 22 Apr 2026ClosedCloses 22 May 2026
Who to contact
Clare Kinvig-Jenkinson
clare.kinvig-jenkinson@staffordshire.gov.uk

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

Contract value in context
£2.8mtotal contract value
median £380k
this tender£0£16.5m

This is a large award for Health & Social Care — above three-quarters of comparable contracts. Based on 32,734 valued Health & Social Care tenders in our corpus.

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The brief

Communicator Guides offer support to Eligible Persons who have developed sight and hearing impairments, often as they get older.

These difficulties can cause people to become increasingly withdrawn, depressed and isolated.

With the right help, deafblind people can live fulfilling lives at home and in the community.

The Communicator Guide Service supports sensory impaired Eligible Persons within Staffordshire by providing suitably trained and qualified 'Communicator Guides.' The Service supports Eligible Persons either in their home or in the community in accordance with their Care Support Plan to achieve their agreed assessed outcomes.

The Communicator Guide Service support for each Eligible Persons will depend on their individual needs as stated in their Care and Support Needs Assessment and their Care Support Plan.

The Service will to be delivered to meet the support needs of the Eligible Persons.

The Service will be delivered within the Contract Area as defined in the Framework Agreement but ultimately will be Staffordshire wide.

The service is a 7 day a week service.

Communicator Guide Support will be provided to the Eligible Persons through the most suitable format of Communication.

The Service's primary objective is to enable Eligible Persons to remain living independently and maintain a good quality of life, and to help them achieve their assessed outcomes, and to limit the extent to which a person's sensory loss detrimentally impacts on their life, and the lives of their family.

The delivery and intensity of the Service will be flexible to reflect the support that the Eligible Persons requires, and to enable them to meet their individual outcomes as set out in their Care and Support Needs Assessment.

The Open tender procedure is to appoint Suppliers to a Framework.

The Light Touch Framework Agreement will have the option to re-open on an ad-hoc basis subject to capacity and demand on the Service if required to allow new entrants and resubmissions from previously unsuccessful tenderers to apply, after the Commissioner has reviewed the effectiveness of the Framework and determined that there is a need.

The decision to re-open though will be made in line with the availability of resources from Procurement and Commissioning.

The Council will also reserve the right to not open the Framework.

Key requirements

What the supplier must deliver

01

Communicator Guides offer support to Eligible Persons

Communicator Guides offer support to Eligible Persons who have developed sight and hearing impairments, often as they get older.

02

The Communicator Guide Service support for each

The Communicator Guide Service support for each Eligible Persons will depend on their individual needs as stated in their Care and Support Needs Assessment and their Care Support Plan.

03

The Service will to be delivered

The Service will to be delivered to meet the support needs of the Eligible Persons.

04

Communicator Guide Support will be provided

Communicator Guide Support will be provided to the Eligible Persons through the most suitable format of Communication.

05

The Service's primary objective is to enable

The Service's primary objective is to enable Eligible Persons to remain living independently and maintain a good quality of life, and to help them achieve their assessed outcomes, and to limit the extent to which a person's sensory loss detrimentally impacts on their life, and the lives of their family.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-068910
Stage
tender · Open
Source
Find a Tender
Buyer ref
036837-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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