Digital Counselling Service for Young People

The procurement contact named on the official notice.

Digital counselling service provision to improve young people's wellbeing and prevent mental health problems in young people, by providing a safe online counselling and support service.

Increase early detection of mental health problems so they can be addressed promptly, preventing problems from getting worse and requiring a more specialist response. • Live chat function for a young person to converse with a qualified counsellor. • Messaging function for the young person to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers. • Static and live topic-focused forums; forums encourage the development of a peer- supported community online. • Access to quality, clinically safe, online resources for mental health specific topics to more general subjects such as holidays, family, and relationships. • Crisis information, and self-help resources.