RFP QuestBeta
OpenStage · planning

Wales & West Utilities Limited

The provision of SAP and Application Support

IT ServicesCPV 72260000
Value£2.0m
Deadline
Published13 May 2026
RegionNationwide
Who to contact
Peter Tune
wwuprocurement@wwutilities.co.uk
+447967844390

The procurement contact named on the official notice.

Contract value in context
£2.0mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Wales and West Utilities (WWU) has a requirement for the provision of application support for a wide range of SAP systems and for the support of a wide range of additional applications.

These applications are used by approximately 2000 users that are based across the whole of Wales and the South-West region.

The base of operations for the support is Celtic Springs Business Park, Newport, South Wales.

The below is a list of the overarching requirements.

ITIL based application management and support.

Operational Technology (OT) & Industrial Control Systems (SCADA etc ).

Asset Management & Field service Operations (dispatch/works order management and mobile field applications ).

Geographic Information Systems (GIS, including mobile).

Customer, Connections & Market-Facing Systems (SAP CRM/C4C).

Enterprise & Corporate Systems (ERP / HR / Finance - SAP S/4, SuccessFactors, Concur etc).

Planning, Engineering & Network Design.

Data, Analytics & Decision Support (SAP BW4Hana, MS Fabric, MS power BI etc).

Integration, Middleware & Interfaces (SAP Integration suite, Webmethods etc).

Safety, Compliance & Risk Management Systems (SAP GRC, SSO).

Cyber Security & Identity (IT & OT) (CAF/NIS, IAM etc).

Key requirements

What the supplier must deliver

01

Wales and West Utilities (WWU) has

Wales and West Utilities (WWU) has a requirement for the provision of application support for a wide range of SAP systems and for the support of a wide range of additional applications.

02

The base of operations for the support

The base of operations for the support is Celtic Springs Business Park, Newport, South Wales.

03

ITIL based application management and support

ITIL based application management and support.

04

Data, Analytics & Decision Support (SAP BW4Hana

Data, Analytics & Decision Support (SAP BW4Hana, MS Fabric, MS power BI etc).

05

Integration, Middleware & Interfaces (SAP Integration suite

Integration, Middleware & Interfaces (SAP Integration suite, Webmethods etc).

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at Wales & West Utilities Limited, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-069727
Stage
planning · Planning
Source
Find a Tender
Buyer ref
043699-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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