CRM Future State Project Appraisal
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation.
However, the CRM Future State Project is specifically focused on assessing the CRM and Membership functionality delivered today by Silverbear and Dynamics 365.
The project will evaluate options for this capability, including standalone CRM solutions and the possibility of meeting requirements through a more unified platform.
It will also consider whether certain CRM functions such as membership processing may be better placed elsewhere long term.
If the review identifies strong benefits to a wider consolidation strategy, its findings can feed into a future, larger scale digital transformation programme.
For now, the priority is to address the immediate challenges and establish a clear, future proof unde…
What the supplier must deliver
NHM has identified a number of solutions
NHM has identified a number of solutions they would like to explore further and are looking to engage with organisations that provide these solutions.
A fully integrated membership, philanthropy and ticketing
A fully integrated membership, philanthropy and ticketing solution.
Interested parties should download the instruction document
Interested parties should download the instruction document in the aforementioned link to access the MS form that requires completion.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-0699c8
- Stage
- planning · planning
- Source
- Find a Tender
- Buyer ref
- 047687-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.