Transport for Wales Rail Limited (Utility Buyer)
Security and Crowd Management Services
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Transport for Wales (TfW) is seeking qualified suppliers to express interest in providing professional Crowd Management/Control and Security Services for major public events and transportation station safety across its Wales and border network.
The contract will be divided into two separate lots: Lot 1: Crowd Management/Control Services This lot covers the management and coordination of crowd movements and safety at events, including managing entrances/exits, monitoring crowd density, and supporting public order.
The Supplier will play a central role in the planning, delivery, and ongoing development of all crowd management responsibilities across the railway network, alongside associated customer service functions.
This includes support for major events as well as a wide range of operational activities requiring a crowd management or customer service presence, such as significant engine…
What the supplier must deliver
This includes support for major events as
This includes support for major events as well as a wide range of operational activities requiring a crowd management or customer service presence, such as significant engineering works, passenger assistance, lift outages, and any form of network disruption.
The supplier will be expected to provide
The supplier will be expected to provide a fully integrated security service covering transport station oversight, incident response, and adherence to all relevant licensing and legal obligations.
The required services include on‑board security
The required services include on‑board security and patrols, station and depot patrols, management of anti‑social behaviour (ASB), emergency response and on‑call support, security checks at key locations, event security and crowd management, as well as specialist functions such as drone operations.
Across both lots, suppliers will be expected
Across both lots, suppliers will be expected to hold recognised security qualifications and demonstrate robust operational and compliance management systems suited to event environments and security needs.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-06a213
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 051501-2026
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