Finance & People Services - Transformation Project

This preliminary market engagement is intended to help us test our thinking, understand what good looks like in practice and learn from organisations that have taken a similar approach.

Thirteen Housing Group is exploring how to transform our Finance and People services, and the technology, delivery approach and partnerships that could enable that change.

We are not approaching this as a like-for-like system replacement.

Our starting point is the service and operating model: support can feel fragmented and process-heavy, routine activity is not always as simple as it should be, and more complex or sensitive issues do not always have the ownership (or ownership is not visible), consistency and visibility we want.

Some capability gaps have also been filled in ways that add to overall complexity.

We want a more joined‑up, experience‑led model that gives colleagues and managers clarity abou…