Outsourced Contact Centre Renewal
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Public Utilities band — a substantial contract for the sector. Based on 826 valued Public Utilities tenders in our corpus.
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system.
Maintaining a quality, customer centric, service to water customers as if it was provided in-house.
What the supplier must deliver
Tender to obtain a dedicated external resource
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system.
Derived from the notice text — always confirm against the original documents.
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- OCID
- eb84fdd9-ea53-40fb-bfe6-411b9e206216
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_464689/1404584
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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