RFP QuestBeta
Awarded · ResultStage · contract

GATESHEAD COUNCIL

Provision of ongoing hosting, support of the existing Pay360 Payment suite

IT ServicesCPV 72000000
Value£85k
Awarded29 Nov 2021
Published10 Dec 2021
RegionNorth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£85ktotal contract value
median £120k
this tender£0£3.5m

This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.

The brief

Gateshead Council has called off from KCS Professional Services for Managed Services for Business Framework Agreement - Y16018 Hosting, Support and Maintenance for existing Pay360 service.

The Supplier will provide the products and services set out below: Secure Cloud (sCloud) Income Management - Income Management (AIM).

The central income processing and repository module used to assist with validating, processing and storage of income. sCloud Paye.net, a browser-based solution that supports payments by debit or credit card taken over the telephone.

The solution can be configured to handle face-to-face cash, cheque and card payments with configurable, point to point (P2PE) Chip & PIN device options upon request and subject to appropriate configuration fees.

ACR counter receipting A cash office/back-office module to facilitate all customer present transactions.

Secure Bureau Service Hosted, PCI DSS certified card authorisation service processing card transactions for Paye.net with integrated secure Chip and Pin devices.

Terminal Management System (P2PE) and clients Console to manage and secure chip and pin estate in line with Payment Card Industry Data Security Standards (PCI DSS ) and point to point (P2PE) chip and pin encryption mandates.

Secure Card Portal (SCP) which provides the secure Pay360 hosted online card entry pages and authorisation process enabling seamless integration with any third-party website, front-end form, specialist system or application which typically capture customer details and what they are paying for.

The Portal pages then manage the secure payment service for such systems.

Other Portals for Planning and Licensing are included.

Automated Touchtone System a highly secure, convenient, fast and easy to use payment channel enabling self-service Pay360 hosted Touch Tone payments to be made by citizens directly.

Support will include agreed required upgrades during the term

Key requirements

What the supplier must deliver

01

Hosting, Support and Maintenance for existing Pay360

Hosting, Support and Maintenance for existing Pay360 service.

02

The Supplier will provide the products

The Supplier will provide the products and services set out below:.

03

Hosted, PCI DSS certified card authorisation service

Hosted, PCI DSS certified card authorisation service processing card transactions for Paye.net with integrated secure Chip and Pin devices.

04

Secure Card Portal (SCP) which provides

Secure Card Portal (SCP) which provides the secure Pay360 hosted online card entry pages and authorisation process enabling seamless integration with any third-party website, front-end form, specialist system or application which typically capture customer details and what they are paying for.

05

Support will include agreed required upgrades during

Support will include agreed required upgrades during the term.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
dfc8fefa-e669-4120-87d4-25014922031a
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
Managed Services for Business Framework Agreement - Y16018
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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