T118 - Voice of the Customer
The procurement contact named on the official notice.
The submission route named on the official notice.
NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards.
In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results.
Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness.
This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year.
See Specification for more details.
Make the case to bid
Reveal who to approach at NI Water, and generate a go-to-market strategy from their news, accounts and people.
The full intelligence dossier
Our agent reads NI Water’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- ocds-h6vhtk-05293a
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 028615-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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