RFP QuestBeta
Awarded · ResultStage · contract

General Medical Council (GMC)

Lay Advocacy Services

HealthcareCPV 85140000 85300000
Value£130k
Awarded10 Mar 2025
Published20 Jan 2026
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£130ktotal contract value
median £380k
this tender£0£16.5m

This sits in the lower-middle of the Health & Social Care band — a mid-scale opportunity. Based on 32,734 valued Health & Social Care tenders in our corpus.

The brief

The Fitness to Practise Directorate is responsible for considering complaints about doctors Physician Associates (PAs) and Anaesthesia Associations (AAs).

Anyone can bring a complaint directly to the GMC, including organisations, registrants, patients and their families.(For the purposes of this document a user of the lay advocacy service will be referred to as an individual.) Although we encourage these complaints to be put in writing, there are times when that is not possible or they experience difficulties putting their complaint in writing.

Where this is the case, we require an independent lay advocacy service to assist in taking the complaints verbally.

The lay advocacy service will also assist and engage with individuals throughout the investigation process where required.

The aims of the service are to: - support individuals with a range of communication needs who may experience difficulties accessing and participating in our fitness to practise processes; - improve the experience of individuals who would benefit from support advocacy to engage with the GMC; - support more effective and meaningful interactions with individuals who may be vulnerable or have additional communication needs; - Support the needs of individuals who may require additional communication support as an adjustment in line with the Equality Act 2010.

Key requirements

What the supplier must deliver

01

The Fitness to Practise Directorate is responsible

The Fitness to Practise Directorate is responsible for considering complaints about doctors Physician Associates (PAs) and Anaesthesia Associations (AAs).

02

Support individuals with a range of communication

support individuals with a range of communication needs who may experience difficulties accessing and participating in our fitness to practise processes;.

03

Improve the experience of individuals who would

improve the experience of individuals who would benefit from support advocacy to engage with the GMC;.

04

Support more effective and meaningful interactions

support more effective and meaningful interactions with individuals who may be vulnerable or have additional communication needs;.

05

Support the needs of individuals who may

Support the needs of individuals who may require additional communication support as an adjustment in line with the Equality Act 2010.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
2a23edef-37e4-4e6c-b99c-0f5261435d96
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
MT236417
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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