Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Repair & Maintenance band — a mid-scale opportunity. Based on 15,278 valued Repair & Maintenance tenders in our corpus.
Wychavon District Council is inviting tenders in a Further Competition exercise .
This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services.
The Council requires the successful provider to * Provide Support and maintenance for the existing Mitel telephone system * Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working.
To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. *Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile.
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
What the supplier must deliver
Provide Support and maintenance for the existing
Provide Support and maintenance for the existing Mitel telephone system.
Review the existing telephone system and advise
Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working.
The successful bidder must as a minimum
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Wychavon District Council, and generate a go-to-market strategy from their news, accounts and people.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- 375e2df1-f51f-45e9-a7b9-3b73b8318203
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- WYCHAVON001-DN484030-60696073
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Repair & Maintenance
Wychavon District Council’s tender network
Assembling the network…
Similar open tenders
Framework Agreement for the Service, Calibration and Maintenance of Sea-Bird Scientific Oceanographic Instrumentation
Scottish Government
EF0108 Framework agreement for the provision of vehicle recovery service
Fife Council