Rochdale Metropolitan Borough Council
Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
What the supplier must deliver
To provide Out of Hours (OOH) call
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 42dcb40d-03b9-419d-876f-28a0512d7d0c
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ROCH001-DN653330-55932118
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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